We started working with rehabTECH on the 15th of july. They had prescriptions and orders for all of the parts a few days after that. They said they would go ahead and order them without ordering a technician to come evaluate me and my chair. Nope, a few weeks later we called for an update and they said no parts have been ordered nor has a pre-authorization been done because we didn’t have an evaluation on file from one of their rehab technicians. August 12th the technician came out and did an evaluation. I called today for a status update and the technician on the 13th handed in his papers to the account representative. I called today to get a status update, STILL nothing ordered! They apparently had a load of orders in front of mine for some reason when my order is obviously critical due to the fact I am getting pressure ulcers which are already stage one from the current back and cushion of my chair. They are allegedly going to submit to the insurance and everything tomorrow. They told me to call back on Monday for a status update. I will call on Monday and I expect some good news. I am absolutely sick of all the garbage I have been getting from these companies.

We have changed the back type to a non moulded back due to my dynamic spinal condition.